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Support

General

We cannot ship books to a PO box.  Please be certain to include a street address as your shipping address.

You will receive your printed in 7-10 business days.

Please email us at rupress@rockefeller.edu or by using our Contact Us form for information on returns of printed books.

No. Please confirm all purchases before you complete them as all sales are final. There are no refunds for digital content.

Yes, we offer a discount for wholesalers, distributors, and retailers. To obtain the discount, please send us a message using the Contact Us form. Please include the book title, quantity, book type (format), and name of your business.

For purchase orders, please send us a message using our Contact Usform. Please include the book title, quantity, book type (format), and PO Number. An invoice with payment instructions will be included with your purchase delivery.

Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.

Software compatible with your Windows computer

  • Adobe Digital Editions is a free app compatible with your computer that can read the ePub format.
  • Bluefire Reader is a free app compatible with your computer that can read the ePub format.

Software compatible with your iOS device

  • Apple Books is a free app compatible with your iOS device that can read our ePub format. This app will most likely already be installed on your device.
  • Adobe Digital Editions is a free app compatible with your iOS device that can read the ePub format.
  • Bluefire Reader is a paid app compatible with your iOS device that can read the ePub format.

Software compatible with your Android device:

After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".

Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.

A charge will immediately appear on your bank statement under the name "Sheridan".

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:

  1. Place your order.
  2. Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
    • Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
    • Fax: 734.385.1689 - Attn: Tax Exempt
  3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.